Serving Greensboro, Winston-Salem and the Triad
Open 8:00am to 5:00pm, 7 days a week
Rated 4.8 on Google
Gas, electric and tankless water heater repair. We find the fault and give you a written estimate before any work starts.
Tell us how to reach you and we will call to schedule.
4.8 on Google
171 reviews from Triad customers
Finding leaks since 1974
The original leak specialists
Local to the Triad
Based in Lexington, NC
Price before work
You approve it before we start
What it means
Tell us which one sounds like yours when you call.
What you notice
Usual cause
What we do
No hot water (electric)
Failed heating element, thermostat or tripped high-limit reset
Test and replace the element or thermostat
No hot water (gas)
Pilot, thermocouple, flame sensor or gas valve
Clean or replace the part and relight
Hot water runs out fast
Sediment, a failed lower element or broken dip tube
Flush the tank or replace the part
Popping or rumbling
Sediment baking on the bottom of the tank
Flush the tank
Rotten egg smell
The anode rod reacting with well water
Replace the anode rod
Rusty hot water
A worn out anode rod or a corroding tank
Replace the anode, or the water heater if the tank is rusting
Relief valve dripping
High pressure or thermal expansion
Check the pressure, add or replace the expansion tank
Leaking water heater
Where the water is coming from decides whether it can be fixed.
Loose or corroded water connections
A leaking relief valve or its discharge line
A failed shutoff valve or supply line
The inner tank has rusted through
It will not seal and will get worse
You get a replacement price before you decide anything
Replacing it? See water heater installation.
Right now
1
Flip the breaker for an electric water heater, or turn the gas control to off.
2
It is on the cold pipe above the water heater. Turn it clockwise.
3
Boxes, rugs and anything stored near the water heater.
4
Tell us where the water is coming from and how old the water heater is.
Smell gas? Leave the house and call Piedmont Natural Gas from outside before you call us.
Before you book
It depends on the part. Elements, thermostats, thermocouples and valves are priced differently, and you get the price in writing before we start.
Under about 8 years old, usually yes. Past 10 years, or with a leak from the tank itself, a new water heater is often the better buy. We give you both prices.
A small leak is not usually dangerous, but it will get worse and can damage floors. A dripping relief valve or any gas smell needs attention right away.
Yes. We repair gas, electric and tankless water heaters from all major brands.
How it works
1
No hot water, not enough, a leak or a noise. Gas or electric, and how old it is.
2
We test the elements and thermostat, or the pilot, thermocouple and gas valve.
3
A written price for the repair, and a replacement price if the water heater is near the end.
4
We fix it, check the temperature and look for leaks before we leave.
Reviews
Related services
Tank water heaters replaced and installed to code.
Endless hot water, sized for your home.
Leaks, toilets, faucets and pressure problems fixed.
Hidden water, slab and yard leaks found without tearing up your home.
FAQ
Still not sure what you need? Call and ask. We will tell you straight whether it needs a visit.
Call us if you have no hot water, temperatures that swing, water that takes too long to heat, rusty or discolored water, low hot water pressure, popping or rumbling noises, water leaking around the unit, a pilot light that will not stay lit or error codes on a tankless water heater.
We repair all major brands, including Bradford White, Rheem, AO Smith, Rinnai, Navien, Noritz, Bosch, Whirlpool and GE, in gas, electric and tankless models.
We try to repair your water heater first when that makes sense. If it truly needs replacing, we will walk you through the options for your home and budget.
Yes. We diagnose and repair tankless water heaters, including error codes and inconsistent hot water.
Yes. After the in-home diagnosis you get a clear, written repair estimate, and you approve everything before we begin.
Leak detection service area
Leak detection and plumbing from our Lexington office to Greensboro, Winston-Salem, High Point and the towns around them. Check your town or ZIP code below.
Tell us what your water heater is doing. We find the fault and give you the price before we fix it.
