Serving Greensboro, Winston-Salem and the Triad
Open 8:00am to 5:00pm, 7 days a week
Rated 4.8 on Google
We confirm the water line has failed first, then replace it with a planned route and clear pricing.
Tell us how to reach you and we will call to schedule.
4.8 on Google
171 reviews from Triad customers
Finding leaks since 1974
The original leak specialists
Local to the Triad
Based in Lexington, NC
Price before work
You approve it before we start
Warning signs
The line from the meter to your house is out of sight until it fails. These are the early signs.
Every faucet and shower is weak at once.
Water surfacing along the path from the meter to the house.
Water is leaving the line before it reaches the house.
Water running at the meter or the house shutoff with everything off.
Old galvanized lines rust from the inside.
Polybutylene or galvanized pipe where the line enters the house.
Who owns it
In both Greensboro and Winston-Salem, the city owns the meter and everything on the street side. From the meter to your house, the line is yours.
If the city has listed your line as lead or galvanized, ask Greensboro Water Resources whether it qualifies for the city replacement program before you pay for one.
The whole connection from the meter to the building is private. The city can adjust high bills from a repaired leak when you send a plumber’s receipt.
Repair or replace
We find the leak first. Then you choose with the facts in front of you.
The line is copper or PEX in good shape
It is the first leak on this line
The leak is in one spot we can reach
The line is polybutylene or galvanized pipe
This is the second or third leak
Pressure has been dropping for months
The line is leaking in more than one place
Pipe materials
We recommend the material for your soil, your yard and the length of the run.
Compared
Copper
PEX
Polyethylene (HDPE)
Corrosion
Can pit in acidic soil
Does not corrode
Does not corrode
Joints in the yard
Several
Few, from one long coil
Few, from one long coil
Pull-through without a trench
Harder
Yes
Yes
Cost
Highest
Lower
Lower
How it works
1
We locate the leak and confirm the line needs replacing, not just a repair.
2
We pull the permit and have buried utilities marked before we dig.
3
By trench, or pulled through with small pits at each end where the yard allows.
4
Pressure test and inspection, then we backfill and tidy the yard.
Before you book
It depends on the length and depth of the line, the pipe material, what is in the way and the permit. We price the job after we see the property.
We plan the job so the water is off for as little time as possible, and we tell you when before we start.
We dig only where we have to. Where the ground allows, we pull the new line through with small pits at each end.
Most standard policies do not cover a worn out water line. Some insurers offer a service line add-on. Check your policy.
Spread the cost over monthly payments. Ask about financing when you call.
Reviews
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FAQ
Still not sure what you need? Call and ask. We will tell you straight whether it needs a visit.
A water service line is the buried pipe that delivers water from the public utility connection or meter to your home’s plumbing system. It is sometimes called the main water line to the house. The exact point where homeowner responsibility begins can vary by utility provider.
Common warning signs include low water pressure throughout the home, unexplained water bill increases, soggy areas in the yard, sounds of running water, discolored water, and repeated underground leaks. An inspection can determine whether the line should be repaired or completely replaced.
Sometimes. A targeted repair may be appropriate when the damage is isolated and the rest of the line remains in good condition. Replacement is often the better long-term choice when the pipe is badly deteriorated, outdated, undersized, or experiencing repeated failures.
Water service lines can fail because of corrosion, age, shifting soil, freezing conditions, excessive water pressure, damaged connections, outdated materials, or improper previous installation.
Not necessarily. The amount of excavation depends on the location, depth, route, and condition of the existing line. We plan access points carefully and use less-invasive replacement options when the property and project allow.
The timeline depends on the length and depth of the line, property access, soil conditions, permitting requirements, and installation method. We will explain the expected schedule before work begins.
Cost depends on the length of the line, pipe material, depth, access, landscaping or hardscaping, required connections, and local permits. We evaluate the property and provide clear pricing based on the actual project.
Yes. In addition to replacing failing lines, we install new residential water service lines for qualifying projects. Contact our team to discuss the property, proposed route, and installation requirements.
Yes. Contact our team to request a project estimate. Financing is also available. Ask about it when you call.
Leak detection service area
Leak detection and plumbing from our Lexington office to Greensboro, Winston-Salem, High Point and the towns around them. Check your town or ZIP code below.
We find the leak first, then give you honest options and a clear price.
